Terms of sale
Last updated: 7 November 2026
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1. Purpose
These terms of sale govern the paid offers of www.arqualea.com: paid rooms (Party Night, Big Party Night, Venue Room), the Tracker player subscription and mirenans, the currency of the Arqualea game, sold in the shop opened from the game (section 15).
They supplement the terms of use. By placing an order, you confirm that you have read and accept them. The applicable version is the one online on the day of the order.
2. Seller
The offers are sold by Alamosoft, a French SASU with a share capital of €500, 3538 route d'Agliani, 20600 Bastia, France. RCS Bastia 834 429 730. EU VAT: FR 17 834429730.
Contact: support@alamosoft.com, phone +33 4 95 33 32 68.
3. What stays free
Arqualea remains a free game, with no stakes and no prizes. The paid offers are optional.
A free player has 5 games per day and per game type. Alamosoft may change this number; the current number is shown on the site.
The riddle of the day, the Miren Championship and games joined by invitation are never limited. Joining a room is always free for players, with or without an account.
No offer sells points, clues or any advantage in a leaderboard or competition.
4. Room offers
A room lets a host create a game for a group. Players in it play for free.
Free room: €0, up to 8 players, host included (12 players if the host is a Tracker subscriber).
Party Night: €9.90 per event. Up to 30 players, the host's name and logo, up to 20 custom questions, a screen suitable for projection, statistics for the evening.
Big Party Night: €19.90 per event. Up to 100 players, with the same features as the Party Night.
The Party Night and the Big Party Night are one-off purchases that do not renew. They are valid for 48 hours from the first launch of a game in the room. They must be launched within 12 months of purchase; after that, an unused offer expires without refund.
Venue Room: a host subscription at €29 per month or €290 per year. Up to 100 players, unlimited events, permanent branding (name and logo), unlimited custom questions, early access to rooms for calendar events.
5. The Tracker subscription
The Tracker subscription is for players with an account. It costs €2.99 per month or €24.99 per year.
It gives: unlimited games in every game type, free rooms for up to 12 players, detailed statistics and history.
The subscription buys games, never points, clues or a ranking advantage. Subscribers and free players compete on equal terms.
6. Prices and payment
Prices are shown in euros, all taxes included. The applicable price is the one displayed when you order.
Payment is made by bank card through our payment provider Viva Wallet. Alamosoft neither sees nor stores card numbers.
Prices include French VAT at the applicable rate.
Mirenans, the game's historical currency, are not sold and cannot be used to pay for these offers.
7. Order, confirmation and invoice
Before you pay, a summary shows the chosen offer, its price, its duration and, for a subscription, its automatic renewal. You confirm your order by paying.
After payment, you receive a confirmation and an invoice (or receipt) by email. This email includes these terms of sale and your agreement regarding the right of withdrawal (section 9).
The offer is activated as soon as payment is confirmed.
The offers are for adults. A minor may only order with the consent of a parent or legal guardian, who is then responsible for the order.
8. Subscriptions: renewal and cancellation
The Tracker and Venue Room subscriptions renew automatically at each due date, for the same period (one month or one year). The amount is charged to the card used for the first payment.
For an annual subscription, we remind you by email, no earlier than three months and no later than one month before the due date, that you may choose not to renew it.
You may cancel at any time from your player area, in a few clicks and free of charge. Cancellation takes effect at the end of the period already paid; you keep your benefits until then. The current period is not refunded pro rata.
If a payment fails, we try again and notify you by email. If payment remains impossible, the subscription ends and your account returns to free access.
9. Right of withdrawal
The offers are digital content and services supplied immediately, without any physical medium. When ordering, you expressly request that performance begin before the end of the 14-day withdrawal period.
Party Night and Big Party Night: you acknowledge that you lose your right of withdrawal at the first launch of a game in the room, in accordance with article L221-28 13° of the French Consumer Code. As long as the room has not been launched, you may withdraw within 14 days of purchase and are then refunded in full.
Subscriptions (Tracker, Venue Room): you may withdraw within 14 days of subscribing, without giving any reason. Since you asked for immediate access, we refund the amount paid minus the share corresponding to the period elapsed until your withdrawal (article L221-25 of the French Consumer Code). The subscription ends on the date of withdrawal.
To withdraw, write to support@alamosoft.com: a simple statement is enough. The refund is made to the card used, within 14 days.
10. Host responsibilities
Prizes: Arqualea neither offers nor guarantees any prize. A host who offers a prize to their players does so under their own responsibility and in compliance with the rules on games and contests.
Custom questions: the host is responsible for the questions they publish in their room. They must not breach the law or the rights of others. They go through an automatic check and any player may report them. Alamosoft may remove a question, without refund if it breaks these rules.
The host remains responsible for the use of their room, name and logo, and warrants that they are entitled to use them.
11. Business customers
The offers may be bought by businesses (bars, restaurants, companies, associations, schools), in particular the Venue Room. On request to support@alamosoft.com, the invoice shows the buyer's company name, address and VAT number.
Provisions reserved for consumers (right of withdrawal, consumer mediation) do not apply to purchases made for a business activity, except where the law extends them to small businesses.
Towards a business customer, Alamosoft's liability is limited to direct damage and capped at the amounts paid for the offer concerned over the last 12 months.
12. Conformity and availability
You benefit from the legal guarantee of conformity for digital content and services provided by the French Consumer Code (articles L224-25-1 et seq.).
Alamosoft does its best to keep the service available. If a Party Night or a Big Party Night could not take place because of a failure on our side, write to us: we will renew it or refund it.
13. Changes to prices and terms
Prices and offers may change. The applicable price is the one displayed when you order.
A current subscription keeps its price until its due date. Any change to a subscription price is announced by email at least 30 days before it applies; you may cancel before that date if you do not accept it.
14. Complaints, mediation and governing law
For any question or complaint, write to support@alamosoft.com. We reply as quickly as possible.
If no amicable solution is found, consumers may refer the matter free of charge to the CM2C mediator, 49 rue de Ponthieu, 75008 Paris, France, www.cm2c.net, within one year of their written complaint.
These terms of sale are governed by French law. Consumers keep the protection granted to them by the mandatory rules of their country of residence.
15. Mirenans (Arqualea game shop)
Mirenans are the virtual currency of the Arqualea game, Alamosoft's 3D game application. They are bought in the shop opened from the game, in bundles, at the prices shown in euros, all taxes included.
Mirenans are digital content. They can only be used in the Arqualea game. They have no monetary value: they cannot be refunded, exchanged for money or transferred to another account. They give no advantage in the Championship of Miren or in the site's games.
Delivery: mirenans are credited to the player's account as soon as Viva Wallet confirms the payment. A confirmation e-mail serves as a receipt; an invoice is provided on request.
Right of withdrawal: before paying, the player ticks a box to request immediate delivery of the mirenans and expressly waive the right of withdrawal, in accordance with article L221-28, 13° of the French Consumer Code.
Incident on our side: if a payment is charged without the mirenans being credited, the credit is restored or the payment refunded, on simple request to support.
Purchases are reserved for adults or minors with a parent's consent, which the player declares by ticking the box before paying.